Fulfillment Policy

Last Updated: 10-11-25

At POSEBEN TECHNOLOGIES LLP (“Gamalogic”, “we”, “our”, or “us”), we are committed to delivering high quality, reliable, and timely Email Validation and Email Finder services to our customers.

This Fulfillment Policy outlines our procedures for order processing, service delivery, billing, refunds, and support to ensure transparency and customer satisfaction.

1. Overview

This Fulfillment Policy applies to all users who purchase, subscribe to, or access Gamalogic’s services via:

By using our Services, you agree to this policy as part of our Terms of Service at www.gamalogic.com/terms-conditions/.

2. Nature of Our Services

  • Email Validation – verifying the accuracy and deliverability of email addresses.
  • Email Finder – locating valid professional contact information based on domains or names.

Since our services are digital and automated, fulfillment occurs electronically through the web interface or API.

3. Order Processing

3.1. Account Creation

3.2. Service Activation

  • Access is granted immediately after successful payment or subscription activation.
  • API keys and dashboard access are generated automatically upon verification.

3.3. Payment Confirmation

Customers receive a confirmation email upon successful payment. All transactions are securely processed via authorised payment partners.

4. Delivery of Services

  • Fulfilment is instantaneous or near instant upon payment confirmation.
  • No physical products are shipped.
  • API based services are accessible 24/7 via the Gamalogic platform.

If you experience a delay in accessing services, contact info@gamalogic.com for assistance.

5. Refund Policy

5.1. Refund Eligibility

  • The service was unavailable due to a verified technical issue caused by Gamalogic.
  • Duplicate charges occurred due to a payment processing error.
  • A major service failure prevented access or use.

Refunds are not applicable if:

  • The service was used partially or fully.
  • The customer provided invalid data or caused misuse.
  • Dissatisfaction arises from misunderstanding of service features.

5.2. Refund Request Process

  • Email info@gamalogic.com within 7 days of purchase.
  • Include account email, transaction ID, and reason for refund.
  • Approved refunds processed within 30 business days (subject to payment provider timelines).

6. Subscription Renewal & Cancellation

6.1. Automatic Renewal

  • Subscriptions renew automatically unless canceled before renewal date.
  • Renewal notifications sent via email in advance.

6.2. Cancellation

  • Cancel anytime through your account dashboard.
  • Access remains active until the end of the current billing cycle.
  • No further charges after cancellation.
  • Unused API credits remain valid until the end of the current billing cycle

7. Service Level and Availability

We maintain 99.9% uptime for all services. In case of downtime or maintenance:

  • Users are notified via email or status page.
  • We minimise service interruptions whenever possible.
  • Extended service credits may be offered at our discretion for prolonged outages.

8. Billing and Invoicing

  • All prices are in USD (or supported currencies).
  • Invoices generated for each successful transaction.
  • Taxes (e.g., GST) added where applicable by law.
  • Invoices downloadable anytime via account dashboard.

Supported Payment Methods:

  • Credit/debit cards
  • PayPal
  • Razorpay (for Indian customers)
  • Bank transfer (for enterprise customers)

9. Account Suspension or Termination

We usually notify users before suspension, except in urgent security cases.

10. Support and Assistance

  • Chat and Ticketing supports are available.
  • Hours: Monday – Friday, 9 AM to 6 PM IST
  • Response time: Within 24 hours on business days

We also provide Help Centre resources and API documentation at www.docs.gamalogic.com for self service support.

11. Customer Satisfaction Guarantee

If you’re dissatisfied with our service, contact info@gamalogic.com. We’ll work promptly to resolve your issue or offer an alternative solution.

12. Changes to This Policy

We may update this Fulfillment Policy periodically. The latest version will always be available on our website with a revised “Last Updated” date.

Your continued use of our services implies acceptance of the updated terms.

13. Contact Information

POSEBEN TECHNOLOGIES LLP
Attn: Support Department
Email: info@gamalogic.com
Website: www.gamalogic.com
Address: 1st floor, CC 54, 2593-5,
Bose Nagar, Kadavanthra, Kochi,
Ernakulam, Kerala, 682020

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